Digital Marketing Myths vs Reality: What Businesses Should Actually Believe
A bakery owner I know posted on Instagram every day for three months and received a few hundred likes, most of them from people in other countries who had no intention of visiting her shop. A plumber I know paid for an SEO package that guaranteed first-page rankings, only to end up ranking for phrases that no one was actually searching for. In both cases, they weren’t being careless; they were simply following advice that seemed sensible at the time. Most digital marketing myths are like this. They don’t make outrageous claims, and almost all of them contain a small element of truth, which is why they spread so easily. The real problem arises when a business spends its entire marketing budget in the wrong areas, sees numbers that never translate into inquiries or sales, and eventually concludes that online marketing simply doesn’t work for them. Digital marketing generally works when it is focused on the right audience, platforms, and goals. Below are some of the digital marketing myths I encounter most frequently, along with what is actually true and what businesses can do instead. Myth 1: Digital marketing is just social media Social media forms part of online marketing, but for most businesses it makes up only a small portion. The remainder consists of search engine marketing, email marketing, paid advertisements, your website, customer reviews and your Google Business Profile, and it is generally these that cause a potential customer to choose you. Consider the steps you would take if you were looking for an electrician on your own. You’d most likely enter a search term into Google, look at some of the reviews, go to the website and maybe send a message via WhatsApp. Instagram could have come up at some point, but it seldom results in a customer making a decision. Therefore, before spending any more time on posting, find out from your last ten customers how they discovered you; one or two of the answers will probably be repeated and that is the route on which you should concentrate first. Myth 2: More followers means more customers People feel as though they are making progress since they can see the figure going up. The problem is that a follower only informs you that someone has pressed a button once; the person might live in a different city, might be a bot, or may simply like your photos and have no interest in the things you sell. A furniture maker with 40,000 followers who enjoy the workshop videos could easily receive fewer enquiries than a competitor having 2,000 followers who are all homeowners within an hour’s drive. Although a large audience does help build trust, it is by no means without value. It is not the same as demand, and it is one of the social media marketing myths that causes people to lose out. A good practice is to consider what takes place after someone follows you. For example, are people going on to the website, sending messages, or mentioning a post when they call? It is these small actions that tell you far more than the number of followers. Myth 3: SEO gives quick results SEO takes a long time because search engines have to locate your pages, determine what they are about and then decide if they should trust them. A newly established website that is competing with businesses which have been in operation for years may have to wait many months before seeing any real results. A great deal of the misinformation about SEO arises from this impatience, and some agencies are willing to take advantage of it by making promises that they cannot keep. There’s a positive aspect to the slower approach: once you stop paying for ads, they immediately cease, whereas a well-created page that answers a common question can continue to generate inquiries for many years. If you’re just getting started, then start with the jobs that don’t require waiting—verify that your business details are correct everywhere, complete your Google Business Profile accurately, and ensure that each service has a page clearly stating what you do and the areas you cover. Also, if anyone promises you a certain ranking, leave them alone, since it’s only the search engines that make that decision. Myth 4: Running Google Ads means sales will follow There’s a real advantage in being shown to people who are searching for exactly the thing you provide, thanks to Google Ads; however, the service cannot make them decide to buy. For example, a dental clinic may pay for clicks on ’emergency dentist’ and direct all of them to its general homepage, where the phone number is located some way below the fold. Although people do click on the ads, no appointments follow, and the clinic concludes that the ads aren’t effective when in fact the problem lies with the page. Create a separate page for each campaign, making the next step clear and obvious. Install tracking for calls and forms so that you can tell which advertisements result in actual inquiries rather than just bringing in visitors. Afterwards, periodically go through the search terms that are triggering your ads and block out the ones that are not relevant. Many accounts secretly squander a large part of their budget on searches that would never have led to a conversion. If tracking and campaign cleanup feels like too much to manage alone, working with a dedicated digital marketing agency can save both time and budget. Myth 5: You need to be on every platform The idea of being present on all platforms may seem thorough, but it usually ends up with six or so profiles that were last updated in the spring. Each platform has its own kind of audience and its own style, and getting even two of them right takes longer than most small teams realise. A profile that is abandoned can appear worse than one that doesn’t exist at all. The platforms you use should be
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